By booking service with VipTransferAthens and through this website, you agree to have read, understood, and fully accept All Terms of Service listed below. It is your responsibility to ensure that services and information provided by VipTransferAthens on this website meets your precise requirements.
If you disagree with any parts of our terms of service, please DO NOT proceed to use this website.
The use of this website is subject to the following Terms of Use
Once you confirm a reservation with us, you are committed to your booking.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Greece and by booking with us, you hereby submit to the jurisdiction of such courts for such purposes.
Booking your Reservations
Please give us 24 hours for all email inquiry replies and service confirmations.
If you are a current client and your email requires immediate attention due to any emergencies, please indicate in the subject line: URGENT.
*Our service is provided based on availability. Please note availability is unpredictable and can change from moment to moment based on the reservations we receive. We cannot guarantee availability in advance, only when the service is actually booked.
What is included in the price?
The price of the tours includes a private vehicle with a professional English speaking driver, VAT, tolls, fuel, insurance and parking fees.
What is not included in the price?
Tour prices do not include entrance fees to monuments, museums, or any other place you will visit, lunch, gratuities, or other client personal expenses, except otherwise stated.
Our vehicles are regularly maintained for optimal safety and performance at Official Garages. By booking any services you accept that vehicles are mechanical objects subject to various unpredictable malfunctions that can happen unexpectedly during your service. At no time you will not be hold VipTransferAthens responsible or liable for any vehicle malfunctions and you will not issue public complaints for matters beyond our control.
No smoking, Eating, or Drinking inside the vehicles.
In order to maintain a fresh and clean vehicle for all our clients to enjoy throughout the day, smoking, eating or drinking is not permitted inside the vehicles. Bottled beverages that can be closed tightly with a cap are welcomed.
Please treat the vehicle with respect as to not cause any damage to it.
Thank you for your cooperation.
Terms of Use for Private Transfers
Transfer Reservations requests must be placed at least 4 hours in advance. Reservation requests that made less than 4 hours, propably may not be confirmed as it usually takes up to 4 hours to process reservation requests.
For arrival transfers to Athens Airport, you must provide your flight number. We do not guarantee accuracy of service if you do not provide us with your correct flight Number.
We do not accept reservations by telephone, through concierge, or via other 3rd parties. Placing a reservation by any other means other than through our Booking Form places you at risk of your reservation not being properly secured and service not provided.
Airport Meeting & Meeting Time
Your driver will arrive at the Meeting Point for your airport pick up at your scheduled flight arrival time, according to the flight information provided to us by the airport and/or airline.
Please Note that in case the Meeting Point is crowded with other drivers or it is not possible for us to stand there, your driver will still be in the general waiting area holding a sign with your name.
Drivers are not permitted to wait for clients in restricted areas such as baggage claim.
Airport Waiting Time
Your driver will wait at the airport no more than 1 hour after your flight’s arrival, unless you contact us regarding airport or luggage delays within the first hour. We will retain your driver longer than 1 hour only if we are promptly notified of any arrival changes.
We cannot guarantee car service if we do not hear from you within 1 hour of your flight ‘s arrival.
Early Arrival Flights
If your flight arrives unexpectedly much EARLIER than the originally scheduled arrival time you booked with us, you will be required to wait for the originally scheduled pick up time. There are cafes available near the Meeting Point where you may enjoy a coffee or pastry while you wait.
We only guarantee service for the originally scheduled flight arrival time.
We monitor flight arrivals by application, but in case of a very early arrival, the system may not be properly informed and your driver will be delayed.
Late Arrival Flights
If your flight is cancelled, if you missed your flight, or will be arriving with a different flight and at a different time or different terminal, please call or text message us at the number/email we provide you with updated information immediately. If you cannot call, send us an email marked URGENT in the subject window.
Failure to notify us of any delays may result in our inability to provide you with car service. We do not provide service for cancelled flights.
Flights Arriving More Than 1 Hour Late.
If you experience luggage issues that delay your exit more than 1 hour from the arrival time,please call or text message us immediately.In case you are in charge of being late there is an extra charge according to the companies policy.
Please note that we will provide airport pick up service only according to our availability and it may require that you wait for the first available driver to arrive at the airport if one is not available for your delayed arrival time. You will be informed of the estimated wait time in advance as we will do our best to have a driver reach you as quickly as possible to minimize the wait.
We can only guarantee on-time service for the time originally booked time. For any last minute changes and delays, service will be provided upon availability.
During the peak travel months of May to October, we operate on a full schedule of contracted services that we are obligated to honor at specific times, therefore we can only accommodate extensive flight delays as our schedule permits. We will do our best to accommodate your late arrival to the best of our ability, availability, and possibility, but please know we can only guarantee airport pick service when clients arrive at the Meeting Point within 1 hours of the originally scheduled arrival time.
If you arrive at the airport on a delayed flight and do not see a chauffeur at the Meeting Point with a sign bearing your name, please call us at the number you are provided with and we will send you our first available chauffeur. There are cafes at the Meeting Point areas where you may enjoy a beverage, pastry, and have a seat.
Do not Exit Airport without your Chauffer
If at the airport you are unable to spot your driver, please do NOT exit or leave the airport. Call us at the number we provide you with and we will help you locate your driver, or vice versa. If you do not have an internationally operating cell phone, there are pay phones available inside the airport that are both coin and credit card operated.
Greece Highway Speed Limits
Please be advised that legal speed on Greece’s highways/motorways may be higher than in many other countries. The standard legal speed on Greek motorways is 130 Km (80 miles per hour). Your chauffeur will safely obey the legal speed as electronic speed checks are implemented throughout by the state to catch speeders.
IMPORTANT: If legal driving speed makes you feel uncomfortable, it is your obligation to inform your driver, and if it is safe to drive at a lower speed your driver will oblige. It is important to note that driving far below the speed recommended by Greece state troopers (110-120 km) can become a traffic hazard as other vehicles try to overtake slower moving vehicles.
Extra Services Received from your Chauffer
Please note that any extra services your chauffeur may provide in addition to what we promise to deliver: a punctual, safe, reliable and courteous transfer in a comfortable vehicle is solely at the discretion and ability of your chauffeur and offered in hopes of receiving a gratuity for the extra services he provided, it is not mandated by VipTransferAthens and has no reflection on services that VipTransferAthens promises and guarantees to provide. VipTransferAthens accepts no responsibility or complaints if your chauffeur cannot or does not provide extra services beyond what he is required in order to fulfill our commitment of service.
We do not tolerate inappropriate, abusive, rude, harassing, or disrespectful behavior by any passenger towards our drivers and staff either in person, over telephone or email. We reserve the right to refuse service at any time (including during transfer service) to any person we deem behaving inappropriately, who is drunk or has received illegal substances, excessively disturbs the chauffeur while driving in ways that could potentially present a safety risk.
Touring with Childern
Tours offered are geared toward adult participants , as the content during tours may include subjects such as History, Ancient Athens, Architecture, Culture, and other subjects that children may or may not find interesting. The tours provided are not geared toward interests of children.
If you are interested in “kid friendly” activities we can suggest other venues you can explore separately during your stay in Athens that are more suitable for children. The tours we offer are rich in historical and cultural content that is most understood and appreciated by adults who share such interests.
Drop off at Attraction Sites
Your driver will drop you off as close to the sites you are visiting as legally possible according to traffic laws of Athens. We cannot stop directly next to historic sites as it would be a traffic violation.
Your Driver
You are provided a private tour with a Driver who is NOT a Licensed Tour Guide and will not provide services of a guide.
Greece has strict laws and regulations in place to protect licensed tour guides, this it makes it unlawful for Drivers to offer commentary about sites outside the vehicle. In order for us to comply with Hellenic laws, Tour Drivers may not tour our guests near or inside monuments and museums.
Your Driver will provide limited commentary and basic information only while at the vehicle.
Only licensed Tour Guides may accompany or guide you at the sites you visit.
For your safety inside the vehicle, drivers provide commentary only when it is deemed safe to do so while driving. When your driver must concentrate during various driving conditions, please refrain from any distracting behavior as your safety during the tour is our top priority.
When it’s not possible to offer commentary while driving, the driver will provide commentary once the vehicle is stopped near the sites you will visit.
Your tour driver is native Greek therefore English will not be with the perfection or fluency of a native English speaker.
Ambience inside your Vehicle
If you have preferences for air conditioning, warmth, music, or you usually experience motion sickness or vertigo, do not hesitate to update your driver immediately so they can meet your needs. If you do not disclose your needs to your driver, he would not know how to make your car more comfortable.
If you have difficulty listening to your driver to talk, please ask him / her to speak louder.
Hands Free Cellphones Use for Work
According to Greek law, professional drivers are permitted to use their hands free cell phones for work related issues. In some cases your driver may need to make and answer calls as it is part of our job.
Any Problems during your Tour or Transfer?
If you are experiencing any issues or problems during the tour or transfer, please call us at the telephone number provided. If you do not have a working cell phone, please ask your driver to call the office from his cell phone so we can help you and resolve any issues you may be experiencing.
If you experienced any issues during your tour and did not call the company during the tour to rectify the situation, you agree to inform the company by email of the issues you experienced and allow the company reasonable attempts to resolve your issues satisfactorily before publishing any complaints anywhere publicly, including social sites, peer review sites, blogs, and any other areas on the Internet.
If the company resolves your issues satisfactorily and the matter is resolved, you agree to refrain from publishing any negative comments, ratings, or reviews about VipTransferAthens on the internet or otherwise. Failure to honor this agreement is considered a violation of contract and the terms which you agreed prior to booking your service with VipTransferAthens.
If you have any questions regarding our Terms and Conditions or there is something you do not understand, please feel free to ask us via email at and we will be more than happy to answer any questions you may have.
If you disagree with any parts of our terms of service, please DO NOT proceed to use this website
