1. Free cancellation up to 24 hours before your service
You can cancel your booking up to 24 hours before the scheduled service for a full refund. The cancellation deadline is measured from the scheduled service start time shown in your booking confirmation.
2. How to request a change or cancellation
Contact us as soon as possible by replying to the confirmation or using the verified phone, WhatsApp or email details on this website. A request is effective when received and acknowledged by us. If you booked through an external platform, use that platform's booking-management process where required.
3. Changes
We will try to accommodate changes to time, route, passengers, luggage, vehicle or stops, but changes are subject to availability. A material change may require a revised price. We will explain any price difference before confirming the change.
4. Late cancellations and no-shows
Cancellations less than 24 hours before the scheduled service and no-shows may be non-refundable or subject to a charge as stated in the booking terms. A passenger may be treated as a no-show if they are not present at the agreed place after the confirmed waiting period and cannot be reached using the supplied contact details.
5. Flight, ferry and cruise disruption
Notify us promptly of cancellations, diversions or major schedule changes. Flight or vessel monitoring does not replace the passenger's responsibility to provide correct details and remain contactable. We will make reasonable efforts to reschedule, subject to vehicle and chauffeur availability and the terms of the confirmed booking.
6. Cancellation by us
If we cannot provide a confirmed service, we will offer a reasonable alternative where possible. If no alternative is accepted or available, amounts paid directly to us for the unperformed service will be refunded. Refunds for platform bookings are processed according to the platform's payment process.
7. Refund timing
An approved refund is returned through the original payment route where possible. Bank, card and booking-platform processing times are outside our direct control. This policy does not limit any mandatory rights available under applicable law.
8. Questions
Before confirming a service, ask us to clarify the applicable cancellation conditions. Contactviptransferathens@gmail.com or call +30 697 32 40 486.