1. About these terms
These terms apply to the use of this website and to services booked directly with VIP Transfer Athens. ΜΗΤΕ 0259E70000090100 · ΓΕΜΗ 181049503000.
A booking made through an external booking platform follows that platform's checkout and payment process. Your written confirmation describes the agreed service details. Our cancellation policy is set out below.
2. Enquiries are not bookings
Sending a website form, email or WhatsApp message does not create a confirmed booking. A service is confirmed only when we expressly confirm availability, route, date, pickup time, vehicle category, price and any required payment arrangements in writing.
3. Accurate journey information
You are responsible for providing accurate contact, passenger, luggage, pickup, destination and travel-schedule information. For airport, ferry and cruise pickups, provide the correct flight, vessel or terminal details and notify us promptly of changes.
We may be unable to provide the agreed service, or additional charges may apply, where materially inaccurate or incomplete information changes the route, duration, vehicle or operational requirements.
4. Prices, inclusions and payment
The confirmed quote states the price, currency, payment method and included services. Unless expressly stated, entrance tickets, licensed guides, meals, accommodation, gratuities, exceptional parking or access fees and personal expenses are not included.
Bespoke, corporate, hourly and multi-stop services are priced after the requirements are reviewed. Payment may be required in advance, through a booking platform or under another arrangement stated in the confirmation.
5. Pickup, waiting and delays
Meeting instructions and any included waiting time will be stated in the confirmation or product terms. Flight monitoring helps us coordinate airport pickups but does not guarantee that every operational change can be accommodated. Please contact us if baggage, immigration, ferry, cruise or other delays affect the meeting time.
Additional waiting, stops, route changes or service time may require an additional charge, agreed where reasonably possible before it is incurred.
6. Vehicles, passengers and luggage
Vehicle category is matched to the declared passengers and luggage. A specific model is not guaranteed unless expressly confirmed. An equivalent or higher-category vehicle may be used for operational reasons. Passengers must comply with legal seating capacity, seat-belt requirements and the chauffeur's reasonable safety instructions.
The standard luggage allowance is 1 suitcase and 1 carry-on bag per passenger. Extra or oversized items must be agreed before travel.
Child seats, unusually large items, mobility equipment and special luggage must be requested in advance. We may decline items that cannot be carried legally or safely.
7. Conduct and care of vehicles
Smoking and unlawful or unsafe behaviour are not permitted. We may refuse or end a service where conduct threatens safety, is abusive, damages property or places the chauffeur or other people at risk. The person responsible for deliberate or negligent damage may be charged the reasonable cost of cleaning or repair.
8. Tours and licensed guides
Chauffeurs provide transportation and practical local assistance. They are not licensed tourist guides unless specifically stated. A licensed guide may be arranged separately, subject to availability and additional cost. Site opening hours, tickets and admission rules are controlled by the relevant venue or authority.
9. Changes, cancellations and no-shows
You can cancel your booking up to 24 hours before the scheduled service for a full refund. Direct enquiries that have not been confirmed may be withdrawn without charge. See our Cancellation & Changes Policy for how to cancel, request changes and arrange a refund.
10. Events outside reasonable control
Traffic, road closures, severe weather, strikes, public events, authority instructions and disruptions to flights, ferries or ports may affect a journey. We will take reasonable steps to assist and reduce disruption, but cannot guarantee schedules controlled by third parties or be responsible for losses caused solely by events outside our reasonable control.
11. Liability
Nothing in these terms excludes liability that cannot legally be excluded. Subject to applicable law, we are not responsible for indirect or consequential loss, missed third-party transport caused by insufficient time allowed by the passenger, or loss arising from inaccurate information supplied to us.
12. Website and third-party services
Website content is provided for general information and may be updated. External booking, payment, map, review and messaging services are operated by third parties under their own terms. Website text, branding and original materials may not be reproduced commercially without permission.
13. Governing law and contact
These terms are governed by Greek law, without limiting any mandatory consumer rights that apply to you. Please contact viptransferathens@gmail.com promptly if you have a concern so we can try to resolve it directly.